Free Shipping on all orders over $50

Store & Return Policies

At Nash Willow Boutique, it is our top priority to provide superior service to our loyal customers. If you're not completely satisfied with your order, we will do everything we can to make it right for you!

Please check over your order as soon as you receive it. If you think you've received a defective item, contact us within 3 business days of receipt of your order. Please be sure to include a picture of the defect, as this will expedite the process. Please email picture to info@nashwillowboutique.com 

If you were sent incorrect items, or are missing items from your order, please contact us as soon as possible so we can get that error sorted out for you! Please contact us at info@nashwillowboutique.com

 

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Click here to start an Online Return 

*Please note that once an online return is started it must be completed online. We will not be able to complete your return in-store once it is started online. 

Also you're always welcome to make an Online Order return in the Store if you wish not to use our online portal and also to save shipping costs. We are open 7 days a week. Call 419-663-4569 for hours!

Rules & Procedures for Online Returns:

  • Eligible items can be returned for store credit only.  If you applied a coupon or discount code on your order you will be given a store credit for the discounted price.
  • Exchanges: We cannot provide exchanges (or holds), due to limited inventory.
  • Any item purchased on SALE, Flash Sale or with a REDLINE are ALL SALES FINAL and cannot be returned or exchanged.
  • For health reasons and sanitary purposes, items such as leggings, bralettes, hats, jewelry and other intimate apparel cannot be returned.
  • Shoes: Shoes must be returned in their original shoe box. In addition, the shoe box must be placed inside of a mailing envelope, or inside of another box, so that no shipping labels are attached directly to the shoe box. Please do not tape the shoe box closed. 
  • Returns must be postmarked within 14 days of the date you received your shipment. (Returns must be postmarked within 14 days of the date you received your shipment, if the items are not returned within that time frame they will be rejected and can be shipped back at the customer's cost)
  • Customers are responsible for the return shipping cost.
  • Colors may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These do not qualify as defects and the customer is responsible for return shipping. 
  • Sizing may vary on different items and we cannot guarantee fits. These do not qualify as defects and the customer is responsible for return shipping.
  • Please note: the priority shipping upgrade fee and all return shipping cost are non-refundable and will not be included in store credits.
  • Nash Willow Boutique does not offer price adjustments for previously purchased items.
  • Gift Cards are FINAL SALE. Once purchased, you will get a code. Please treat this code like cash as we are unable to retrieve lost numbers or issue replacement codes.
  • Shipping costs for returns: Customers are responsible for shipping costs unless we have shipped you the wrong size that you ordered or unless the item we shipped you has a defect. 
  • Please note that once an online return is started it must be completed online. We will not be able to complete your return in-store once it is started online. 

  • Also you're always welcome to make an Online Order return in the Store if you wish not to use our online portal and also to save shipping costs. We are open 7 days a week. Call 419-663-4569 for hours!

CONDITION OF RETURNED ITEMS:

All returned items must be in their original condition. They must be in resalable condition unworn, unwashed, free of odors and stains, and still have tags attached. If we receive an item that does not meet these conditions, we cannot accept the item for return. If this is the case, the item can be sent back to you for a $10 return fee.

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HOW TO COMPLETE YOUR ONLINE ORDER:

You will need the email address you used to place your order

You will need your order number- please note you must enter the "#" when you enter your order number. Example #NWB1234

You will receive status updates via email and/or by logging in to this return portal. Please allow 3 business days for us to respond. 

Once the return item(s) has been received by us via mail (Returns must be postmarked within 14 days of the date you received your shipment, if the items are not returned within that time frame they will be rejected and can be shipped back at the customer's cost) and completed we will contact you via email with your online store credit code for the amount of your returned item(s) minus any shipping costs paid if applicable. Store credits are valid for 5 years. 

CHANGING OR CANCELING YOUR ORDER:

Sometimes things happen and you need to change or cancel your order. We totally understand and are here to help, but you must contact us immediately! You can contact us at info@nashwillowboutique.com or by calling us at 419-663-4569. It is our goal to provide fast shipping, and therefore, we strive to process and ship out orders as quickly as possible! If your order has already been processed, we will be unable to make any changes to your order.

OTHER IMPORTANT INFORMATION:

Original shipping costs will not be refunded on returns.

LOST OR STOLEN PACKAGES:

Shipments lost or misdirected in transit to the destination will be re­shipped to the customer once it has been determined the original shipment cannot be delivered within a reasonable time frame. We are not responsible for lost or stolen shipments when incorrect addresses are provided by the customer. Any packages returned to us as un-deliverable will be re-shipped at customer expense. We are not responsible for refunding or replacing shipments for packages shown as delivered. We will supply order and tracking information for customers to provide to the U.S. Postal Service to file a claim. We will work with customers to replace packages after sending us a copy of their filed police report.

SHIPPING COSTS:

All U.S. orders over $50 will receive FREE USPS First Class Mail Shipping with tracking.

For orders under $50, we offer FREE USPS First Class Mail Shipping with tracking for only $5. All mail shipments will take approximately 1-3 business days to ship. Tracking information is provided via email to the customer at the time the order has shipped.

IN STORE RETURNS:

If you think you've received a defective item from your in store purchase, contact us within 3 business days one of the following ways.

Bring item back into store 

Call us at the store 419-663-4569

Or email us at info@nashwillowboutique.com

Rules & Procedures for In-store Returns:

  • Eligible items can be returned for store credit only.  If a coupon or discount code was applied to your order you will be given a store credit for the discounted price.
  • A receipt must be presented.
  • Exchanges: We cannot provide exchanges (or holds), due to limited inventory.
  • Any item purchased on SALE, Flash Sale or with a REDLINE are ALL SALES FINAL and cannot be returned or exchanged.
  • For health reasons and sanitary purposes, items such as leggings, bralettes, hats, jewelry and other intimate apparel cannot be returned.
  • Shoes: Shoes must be returned in their original shoe box undamaged.
  • Nash Willow Boutique does not offer price adjustments for previously purchased items.
  • Gift Cards are FINAL SALE. Once purchased, you will get a code. Please treat this code like cash as we are unable to retrieve lost numbers or issue replacement codes.

CONDITION OF RETURNED ITEMS:

All returned items must be in their original condition. They must be in resalable condition unworn, unwashed, free of odors and stains, and still have tags attached. If we receive an item that does not meet these conditions, we cannot accept the item for return.